No wait in line because they always have plenty of friendly, knowledgeable staff! Great prices. Great selection.
Deals deals deals!! I never walk out of here empty handed! Lines can be a little long at times and store organization could be better. Overall I shop here for bargains and that's what I get!
Prefer to shop here than Nordstrom since I've cancelled my credit card. Fairly organized. Ease at locating what you need. Horrible customer handling practices. I seem to always over hear the staff complaining about customers. Loss Prevention staff is a discrimination lawsuit waiting to happen. I imagine Nordstrom Inc is a few years away from filing bankrupt.
I returned a few items from online to the store yesterday and then bought a few items as well. Usually when I return items I double check the receipt, but I had to run out so my husband did the return for me and it slipped my mind. I had no idea that they had returned the wrong (cheaper) item for me instead of a pair of shoes until they called me and left a voicemail!
Have been to many Nordstrom's Racks in my time. But this particular visit was very VERY uncomfortable. I am newer to the city and needed to grab some new shoes when I bumped into a gentleman ("Good Dude") that complimented my shirt. Seemed like a nice guy and started to chat with him. Great conversation. Ends up going to the same gym and lives in the same area. Unfortunately, some manager comes up to tell this "Good Dude" in a extremely menacing tone to stop soliciting!! What is going on??!! Why would any employee, let alone any manager tell a customer to stop soliciting out of the blue??!! And the way she said it too! Can we not have conversations at a Nordstrom Rack? This "Good Dude" (who we're grabbing beers soon btw....I love meeting new people in cities) was completely embarrassed and made to feel very VERY uncomfortable by this manager for no reason. I was absolutely appalled at what this manager accused him of. I was horrified! He then muttered to this manger, who just embarrassed him in front of a stranger(myself) "No!" shaking his head. Then to my dismay, this woman would not only, not accept his answer, but then preceded to stare him down in disbelief to further harass this poor "Good Dude". I was still shocked in disbelief and felt horrible for this "Good Dude" and all he was doing was being a good person. I was furious at this manager, who clearly took her job way to seriously, but step way over the line and was clear passed harassment. I can't understand how a company, that in a matter of fact, I quite like actually, would tolerate an employee to treat a customer like this. Not to mention, the embarrassment and harassment this caused this young man. This was not okay in any sense and needs to be addressed. After, the manager walked away, I got his phone number and told him that i would love to get together and grab a beer one night, assuring him he did nothing wrong. He definitely was flustered after this incomprehensible experience. No customer, or person should have to experience something like this ever! More than an apology should be made!
Store itself has a great selection with great prices, but the reason I'm writing this review is for the incredibly thoughtful and helpful staff!
I called them back today and they are taking care of it so quickly. I would have never known if they hadn't called and told me...and I can tell you that the store was NOT slow yesterday, so them taking time to call and make something right that I would have never caught is huge to me! Definitely makes me feel comfortable doing lots of shopping here :)
Nordstrom Rack Orchard Corners is a US Clothing Store based in Lenexa, Kansas. Nordstrom Rack Orchard Corners is located at 9540 Quivira Rd, Lenexa, KS 66215, USA.
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