Pretty awful customer service. I bought an engagement ring from them a few years ago but the sapphire side stones kept falling out. We were on vacation when one of the sapphires fell out and then went to an indie and installed CZ stand-ins until we could bring it in for repair. Then my wife had her hand caught in a hospital door in the NICU for our firstborn and the main diamond stone fell out (luckily we found it). We brought it in for repairs and they said they couldn't work on it because of the CZ. That's fine but frustrating, what angers me is the attitude "we can't take CZ." I had to infer that this is perhaps company policy for security purposes, but no explanation or even a recommendation on how to proceed other than telling us to go to Roth Jeweler. A little empathy, plus direction on how to proceed, and reassurance that they would stand by their warranty would go a long ways in customer service. As far as entry to midlevel jewelry goes, I'm taking my business to Shane Company for now on. I've never had any issues with customer service from them.
The worst customer service! I won't go into too much detail but I had a custom ring made last January with nothing but false promise dates and tons of miscommunication. No one there seems to really know what can and can't be done. I was told one thing by one person then turn around and the manager would say they can't do that. I am always making phone calls to follow up with them. Since I've had the ring (4 months) I've had 3 stones fall out. One fell out within the first month of having it. The first time it took 5 days to fix, the second time 2 weeks (which I had finally called to ask about it and it was surprisingly ready...). I went to pick up the ring and it looked like it had just finished being fixed. The stones were so dirty they weren't even the same color and the side of the ring had black marks on it. I asked if they could clean it before I left and he gave it to me looking no better. This past time a stone fell out, I went in and they put a temporary stone in so I could keep the ring until my new stone came in and they would call. No one called it's nearly 2 weeks later. I called to follow up and they said the store manager would call me the next day... No one called. So I call the day after and he tells me it looks like no one placed the order. I seriously regret buying a custom ring from them. I've had rings from target that don't have stones fall out this much, coupled with the horrible communication...I wish I could just have it cared for somewhere else. To top it off no one there has acknowledged the poor communication or customer service. In fact, the store manager seemed to take his frustration out on me. I still have a solitaire that my fiance and I plan on buying and we are going to be buying it from a different company; even though we already have my wedding band and custom ring from them.
Ring is still under 6 month warranty, but this concerns me for the quality of the ring, especially since I will be responsible for repairs come January. Additionally having to spend several hours waiting for my ring, because it's potentially defective, is ridiculous...
6 Stars if I could. Cannot wait to give it to my future bride. Home Run!
Ruined a surprise by writing congratulations on your engagement on the outside of the envelope. What a horrible thing to do.
Derek and his staff (Lenexa)went above and beyond to custom design a Wedding band for my future bride. Very professional staff and a great customer service! I would give you
I'm fairly to greatly displeased. This will be the second time I've had to get the same corner stone on my wedding ring replaced. The salesman implied it's my fault somehow, because it can't be the ring. Are you kidding me?
I had a completely different job the first time this happened, and I'm extremely careful not to bang it around, as was implied by Santiago, I believe his name is.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Lenexa, Kansas. Jared The Galleria Of Jewelry is located at 9510 Quivira Rd, Lenexa, KS 66215, USA.
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